Bookmaker Privacy Policy — How Your Data Is Kept Safe
Bookmaker is fully committed to transparency in how it collects, uses, and protects the personal data of users in Bangladesh. By reading this policy, you will understand what information we collect, why we collect it, and how we keep it secure.
Last Updated: January 2026
What Information Do We Collect?
When you access and use the bookmaker platform, the following types of information may be collected automatically or directly from you.
- Account Information: The mobile number provided at registration and your password (stored in encrypted form).
- Device & Browser Information: Your device model, operating system, browser type, IP address, and session duration.
- Payment information (BDT): Transaction reference number, amount, and timestamp for payments made via bKash, Nagad, or Rocket. Your full mobile banking PIN or password is never stored.
- Usage Data: Pages visited and time spent, games played, session duration, and click behaviour.
- Cookies & tracking: Essential cookies are used to ensure the site functions properly.
Detailed breakdown of data collection
The mobile number you provide when creating a bookmaker account is used solely to verify your identity and for password resets. It is never sold to advertisers or third parties. The registration form only asks for essential information — no unnecessary personal details are collected.
Device and browser information is collected automatically to maintain site security and detect suspicious login attempts. For example, if someone tries to access your account from an unrecognised device, our system can flag it.
For BDT transactions, we only record the transaction reference number and amount. Your full bKash, Nagad, or Rocket PIN or master password is never stored on our servers — that information stays directly with your mobile banking provider.
How is the data we collect used?
Service operations
Your data is used to keep your account active, verify logins, and process transactions.
Security assurance
Data is analyzed to detect fraudulent activity, prevent unauthorized access, and keep accounts secure.
Service Improvement
Usage data is analysed to improve site speed, navigation, and game quality based on user experience.
Customer Support
When you contact the Help Center, your account information is used to provide fast and accurate support.
Payment verification
This information is used to verify BDT transaction reference numbers and ensure the correct balance is credited to your account.
Analytics & Statistics
Overall usage patterns are analyzed — however, this analysis contains no personal identifiers; only aggregated statistical data is used.
What you need to know about cookies & tracking
Cookies are small data files stored in your browser. bookmaker uses the following types of cookies:
- Essential Cookies
- These cookies are essential for maintaining login sessions and keeping core site functionality running. Without them, the site cannot function properly.
- Functional cookies
- These cookies remember your language preferences and settings so you don't have to set them up again every time you visit the site.
- Analytics Cookies
- Used to collect anonymous statistics on which parts of the site are most visited. No personal information is included.
You can disable cookies through your browser settings. However, turning off essential cookies may cause certain features of the site to stop working properly.
How is data stored and what security measures are in place?
Bookmaker follows industry-standard security practices to keep your data safe. All data is stored in encrypted form, and regular security audits are conducted to prevent unauthorised access to our servers.
Security Measures Summary
- All connections are handled through encrypted protocols.
- Passwords are stored as hashes — never in plain readable text.
- Mobile banking PINs and secret codes are never stored.
- Only authorised staff can access data on a need-to-know basis.
- Regular security audits and server monitoring are conducted.
Data retention periods are determined by service requirements and legal obligations. Even after account closure, certain data may be retained for a specified period for legal reasons.
Is Your Information Shared with Third Parties?
Bookmaker does not sell your personal data to any advertisers or third parties. However, limited information may be shared in certain specific circumstances:
- Payment Processor: Only the minimum information required to verify transactions is shared with mobile banking providers such as bKash, Nagad, or Rocket.
- Legal obligation: We may be required to disclose information under Bangladesh law or by government directive. In such cases, only the minimum necessary data will be provided.
- Technology service providers: We work with trusted technology partners for server management and technical support, all of whom operate under strict confidentiality agreements.
- Never: Your data is never shared with advertisers, marketing agencies, or any third party for commercial purposes.
Data Sharing at a Glance
| Recipient | Purpose | Authorised? |
|---|---|---|
| BKash / Nagad / Rocket | Payment verification | Yes |
| Government authorities | Legal obligations | Where applicable |
| Technology partners | Server Management | Under contract |
| Advertisers | Commercial | No |
What Rights Do You Have Over Your Data?
Bookmaker believes that your data belongs to you. Accordingly, the following rights are granted to you.
Right to Access Your Data
You can log in to your account at any time to view the data we hold about you. Your profile information, transaction history, and session data are all accessible under Account Settings.
Right to Correct Your Data
If any information on your account is incorrect, you can request a correction. Contact the Help Center and your details will be updated accordingly.
Right to Delete Your Data
If you request account closure, your personal data will be deleted within a set timeframe; however, certain information may be retained for a specified period due to legal obligations.
Right to object to processing
If you object to your data being used for a specific purpose, you can let us know through the Help Center. Your objection will be respected in all non-essential operations.
Data portability
If you'd like a copy of the data we hold about you, we'll do our best to provide it. Please contact the Help Center.
Right to Opt Out of Marketing
If you no longer wish to receive promotional communications, you can unsubscribe via your account settings or through the Help Center.
How will you be notified if this policy changes?
Bookmaker may update this Privacy Policy from time to time. Revisions may be made due to service improvements, new technologies, or changes in applicable law. For any significant changes:
- The "Last Updated" date at the top of the page will be revised accordingly.
- A notice will be posted on the site for any significant changes.
- Continued use of the site after any policy changes will be taken as your acceptance of the updated terms.
- You will be given the opportunity to consent before any major changes take effect.
We recommend visiting this page regularly to stay informed about the latest version of our policy.
Who should you contact for support or complaints?
If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch. We will review your matter as promptly as possible and work to provide a resolution.
Contact method
- Email: support@bookmaker.wine — for privacy-related matters, please include "Privacy Policy" in the subject line.
- Help Center: Help Center Go and raise your query with the Data Protection Department.
- FAQ Page: On the FAQ page Find answers to common privacy-related questions.
Privacy-related requests are typically responded to within 48 hours. Complex cases may take a little longer.
Privacy Policy highlights at a glance
| Subject | Bookmaker locations |
|---|---|
| Data Sales | Never |
| Password Storage | Hashed (not readable) |
| Mobile banking PIN | Never stored |
| Data Deletion | Available on request |
| Cookie controls | Manageable via browser settings |
| Policy change notifications | Published on the site |
Have More Questions?
For any questions about privacy or data protection, visit our Help Center or FAQ page.